Returns and Refunds
RETURNING UNWANTED ITEMS
To return your item(s) as unwanted, you have 14 days to inform us. From this date, you will have a further 14 days to return your item(s) at your expense to be eligible for a refund. Once your return has been processed, you will be refunded with the original payment method you used to place your order.
In order to return any item(s) as unwanted and receive a full refund, the following conditions apply:
- The item(s) must be unworn and in the same condition as received
- Items must be returned in their original packaging, with any instructions, guarantee and extras that were included
- If a visual defect is found with the item(s) upon arrival, you must notify us within 48 hours
HOW TO RETURN ITEMS
To ensure we can process your return quickly and efficiently, please follow the below instructions:
- Along with the original dispatch note, include a cover note inside the package detailing the reason for the return. If you have misplaced your dispatch note, please add your order number to the cover note.
- Take your package to your local post office or preferred courier. We cannot accept any responsibility for items lost in the post so please fully insure and use a tracked service. If using a courier, ensure the item you're sending is covered in their T&C's as not all will insure watches for loss or damage.
If you have any further questions on how to return your items, please do not hesitate to contact us.
REFUNDS
When we receive the item, we will confirm that everything is present and in its original condition to ensure its eligibility for refund.
We endeavour to process refunds as quickly as possible and most refunds are processed within 48 hours of receiving the item back. Once processed, your refund will be issued to the payment method you used to place your order. We will let you know by email when your refund has been issued. Please note, it may take up to 14 days for the money to reach your account.
EXCHANGES
If you wish to exchange a purchase for another item, please return your unwanted items using the same returns process as described above. Once you have been refunded, you can then order a new item(s) to replace those that are unwanted.
RETURNS ADDRESS
WATCH VINTAGE
Underleaves
Lynbrook Lane
BATH
BA2 5NB
United Kingdom